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Frequently asked questions

  • Will I pay the price on the website?
    Our website price is a guide. The prices on our website are a rough guide to help you choose a product that best suits your budget. This is the minimum cost for any home installation, but your final quote will depend on a number of factors including: 1. Charger variants - the same charger may have multiple variants such equipped with GSM connections, attached Type 2 cable and many others. 2. Cable length - how much extra cable is required to connect your charger to the mains. 3. Extra equipment - some installations require extra protective equipment such as an earth rod. 4. Complexity - depending on the cable route and other factors, our technicians will assess how much time and labour is required to complete the installation. Every home installation and quote is different, which is why it is important for us to conduct a site survey at your planned location so we can give you an accurate and honest quote for your own home installation.
  • What is included in the price from the website?
    As mentioned above, the prices on the website are a rough guide only and you will need to complete an Online Site Survey to get an accurate quote for your home installation. The prices on the website include: 1) The charger of a specific variants 2) Our basic home installation package - this is the minimum cost for any home installation, but yours could be more
  • What can increase the cost of your EV charger installation?
    There are a number of factors, but here are a few examples that can increase the cost of your installation: 1) Earth stake - some charge points and properties require an earth to be installed. 2) Extra cabling - if more cabling over the 15 metres already included is needed then this will cost extra. 3) Dedicated two-way distribution board - this may be required if your present fusebox does not have any suitable spare "ways". 4) Extra labour - for more complex installations or for jobs that will simply take longer than usual
  • What is basic home installation?
    Each property and customer is different when it comes to electric car chargers for the home. Although every job includes our Basic Installation charge, your preferences, property and installation requirements are unique, so we think your quote should also be unique and bespoke to you. At EVNETICS, we're honest and upfront about the costs of an installation. This is why we ask you to complete our Online Site Survey (all from the comfort of your home and smartphone) so our technicians can asses the work required and give you an accurate quote before you make a decision or pay for the charger. Request for quote may include visit at the site to determine the final cost of the installation. Our basic home installation includes: Single Phase EV Charger: Installation EV Wallbox x 1unit Pair of breakers x 1unit 6mm x 3core pvc cable with pvc conduits surface within 10m 6 months installation warranty Testing & commissioning with EV simulator Additional cable: RM 55/meter Three Phase EV Charger: Installation EV Wallbox x 1unit Pair of breakers x 1unit 6mm x 5core pvc cable with pvc conduits surface within 10m 6 months installation warranty Testing & commissioning with EV simulator Additional cable: RM 65/meter Not included in basic home installation: Additional metal clad consumer board. Installing cabling in roof and ceiling voids without a draw cord being installed. Trenching or civil works for the installation of cabling. Limitations to home installation: Entering restricted areas such as ceilings or roof voids, if deemed unsafe to do so. Working in adverse weather conditions such as heavy persistent rain. Installing the cable above 1.8m or suspended between buildings Installing a charge point where it may become damaged by passing vehicles and general usage of the property. The charge point must be installed in a location that does not allow the lead to be run off the properties boundary or create a tripping hazard. Home installation warranty: All installation works and electrical materials supplied are guaranteed for a period of 6 months (T&C’s apply).
  • How do you decide where to install the EV charger?
    Choosing where to put your home EV charger is mostly common sense and personal preference, but it’s something we will ask you to tell us prior to installation. Make sure you have a signal First things first. In order to tell your car when to charge, EV chargers need to communicate with your smartphone app in some way. Most do this through WiFi - the charge point is connected with your home WiFi, which in turn communicates with the charging app. Then, when you set up a schedule or make a change in the charging app, this is communicated through your WiFi and home internet connection to your charger which in turn will communicate with your vehicle when it's plugged in. So, it's really important to make sure you have a strong WiFi signal at the location where you want your charger. In other words, you don't want to locate the charger too far away from your home WiFi otherwise it won't be able to connect and many of the charging functions may not work. Where is the charge port on your vehicle? Check where the charging port is located on your car. This may be at the front, rear or side of the vehicle. So, have a look and check if that will affect where you have the charger installed. It might even mean you need to park slightly differently. For example, if the charging port is at the rear and you drive in forward then you’ll need to think about whether the charging cable will physically reach. How long is the charging cable? Make sure you think about the length of the charging cable that either comes with the charger if it’s tethered, or if you’re going for a socket only charger then check how long your own charging cable is as it won’t be supplied with the socket only product. This is why it’s so important to think about where you park the car for charging and also where the charge port is. The charging cables that come attached to tethered chargers are usually 5 metres, but you can get some which are longer – usually at additional cost. The simplest thing to do here is measure the length of the charging cable from where you want the charger installing to where the charge port would be on the vehicle. Beware of tripping hazards And finally, check that the charging cable will not trip anyone up. It seems ridiculous, but even if you have your own private drive, it can be difficult to see a dark charging cable at night. Don’t forget, you might know it’s plugged in but other household members might forget or you may have visitors who won’t know to look down and keep an eye out for the cable. Ideally, the cable will run nicely along the floor rather than being stretched and hoisted in the air. We don’t want any accidents!
  • Do you do installation my area?
    Presently we only do installation in Klang Valley. Having said that if you require installation outside Klang Valley, do contact us, we might be able to work something out if it permits.
  • Do you provide charger installation for business premises?
    EVNETICS together with our partners should be able to provide chargers installation for business premises and other larger commercial operations. If you are unsure if we would carry out your installation, please contact us at 60122776544 or 60136760366.
  • How do you get an EV charger installed with EVNETICS?
    To get started, we recommend clicking "Request a Quote" on one of our chargers. This is the best and quickest way to get the ball rolling with your quote and EV charger installation. We can answer any questions you have along the way. To get started, simply select "Request a Quote" on one of the chargers here. If you want to get more more detail on each step of our process, you can always enquire within.
  • Do electric cars have enough range for me?
    Most daily commutes are under 50 kilometres, which is comfortably within the range of most electric cars. In addition, most EV drivers charge their car overnight so they wake up to full range every morning. Despite the low number of kilometres most people drive each day, many newer electric vehicles can offer driving ranges of more than 200 kilometres. For example, the MINI electric that was launched recently has a range of up to 234 kilometres.
  • Are electric cars more expensive to buy?
    Well, it depends on your very own preference. There are few criteria that determines the price of an electric car in Malaysia, having said that our government does exclude any duties for electric cars sold in Malaysia. This significantly reduce the price of an electric or hybrid vehicle in Malaysia compared to the same model of an internal combustion engine vehicle.
  • What are the running costs for an electric vehicle?
    Maintenance and running costs for electric vehicles are much lower than a petrol or diesel equivalent. The cost to charge an EV is cheaper than filling a car with fuel, but they also have fewer moving parts which means lower servicing costs and not as many things to wear or fail. For instance, electric cars do not need oil or filter changes and the regenerative braking system on EVs mean that the brakes wear much more slowly too.
  • Where can I charge my electric or hybrid vehicle?
    The number of electric car charge points in the Malaysia is rapidly increasing. However, charging your EV at home is by far the most convenient method of keeping your range topped up. Charging at Home: Charging at Home is the most convenient and cost-effective way of charging your electric car. Click here to see our selection of EV home chargers. Charging at work: Many employers are installing EV charging points as a staff benefit and to aid the uptake of EV's / plug-in hybrids. Charging at public locations: Public charge points at malls, hotels and petrol station are often free to use for customers for duration of your stay. There are also company like ChargeEV that offer subscription like service for usage of their chargers at public locations. Rapid charging your EV / plug-in hybrid: Rapid charging points, which can be found at locations such as petrol stations, are rapidly increasing throughout the Malaysia. Rapid charging is generally more expensive and is used by drivers on longer journeys.
  • How long does it take to charge an electric car?
    Generally speaking, the higher the power output of the charger, the faster the car will charge – for example, a typical wall-mounted charger for the home is about three times faster than a three-pin plug and will charge the car from 0-80% in anything from five to 10 hours depending on the vehicle. But charging times vary depending on conditions, the current battery level of the car and the vehicle itself. Check out our vehicle pages to see estimated charging times for a range of EVs. Be advised that the charging capability can be limited by the vehicle on board charger.
  • How long do electric car batteries last?
    Most manufacturers will guarantee the battery performance for eight years. However in general, batteries for electric vehicle are designed to last more than eight years.
  • What is the difference between Electric, Hybrid and Plug-in Hybrid vehicles?"
    Electric Vehicles Also known as an EV, electric vehicles use an electric motor powered by a battery (usually located at the bottom of the vehicle’s chassis). Due to having a battery rather than a fuel tank, EVs need recharging either via a home or public charge point. Hybrid vehicles Like the name suggests, hybrid vehicles combine the use of an electric motor with a traditional combustion engine (i.e. petrol or diesel engines). Regular hybrids can run on electric power alone at low speeds before the petrol or diesel engine takes over. In many situations, the engine and motor work in tandem to improve efficiency (and your MPG) and reduce emissions. The batteries in regular hybrids are charged by the combustion engine, so they do not require plugging in like fully electric cars do. Hybrids do, however, need re-fuelling in the same manner as a regular petrol/diesel vehicle. Plug-In Hybrid Vehicles Plug-In Hybrids (also known as a PHEV) are similar to regular hybrids in the way they combine the use of a petrol engine with an electric motor and battery. The difference, however, is that a PHEV has a larger battery than a typical hybrid and can run on electric power alone for much longer and at higher speeds. As the name suggests, Plug-In Hybrids can be plugged in to charge the battery which can help to increase the amount of time spent driving on electric power alone and therefore reduce your running costs - but they can also operate as a conventional hybrid too without needing to be plugged in. Plug-in Hybrids are an excellent choice for someone who's interested in electric vehicles but not ready to make the full switch. PHEV’s require charging using a home or public charge point in order to drive emissions-free.
  • Why should I have a dedicated EV charger installed at my home?
    It's possible to charge your electric car with the 3-pin plug charger cable supplied with the vehicle, but it's slow and offers fewer options than a dedicated home charge point. Some of the most common reasons our customers choose to have a fit-for-purpose charge point installed included: Safety Charging an electric car requires a high and consistent electric current over a long period of time. It is generally considered that a standard electrical socket is not suitable for such a prolonged period of use and overheating of the socket may occur. Speed of charge A 2.3kW 3-pin plug typically takes more than 20 hours to fully charge an EV, while a typical 7.4kW wallbox home charging device will comfortably charge the average electric vehicle overnight (usually within eight hours). You can see typical rates of charge here or check the charging time for each vehicle. Convenience One of the criticisms levelled at electric cars is the amount of time they can take to charge. However, most EV owners charge overnight with a dedicated wall-mounted device, which means they wake up to a fully charged vehicle every morning. Think about it more like your smartphone - rather than waiting for the battery to run empty before you charge, it is charged regularly and usually when you're not using it. Electric vehicles are used in a similar way. In fact, you will save time because you will no longer need to drive to a petrol station, (potentially) queue for a pump, fill it up and pay - an EV is ready for you every morning. Plug-in EVs are the future There is no doubt that plug-in electric vehicles are the future of motoring in Malaysia. By starting the process of installing an EV charge point today, you will be able to enjoy faster, safer charging now and for your inevitable future electric car.
  • How do I choose a charger for my electric car?
    Here at EVNETICS, we only sell chargers that we ourselves would be happy having installed at our homes. Even though we've carefully selected a handful of chargers to suit different budgets and needs, there are still a few to choose from. Here are some key point for you to look for when considering an EV charger for your home. 1) Speed: How fast do you want to charge? 2) Supply: How much room is there on your electrical panel? 3) Smart Features: What else can the charger do? 4) Style: Which charger looks more pleasing to your eyes? 5) Cost: How much will it cost? If you are unsure any of the above, we are here to assist you. Just drop us a text, we will sure be able to guide you further.
  • What does "socket-only charger" or untethered mean?"
    A socket-only charger means there is no charging lead included/attached. This means you can use both Type 1 and Type 2 connection leads, but you will need to purchase these leads separately if they did not come with the vehicle. These types of chargers are described as untethered and sometimes as a 'Universal' charger. Some people prefer the flexibility an untethered charger offers, while other like the convenience of the cable already being attached when they get home.
  • Will installing an EV charger increase my electricity bill?
    Yes, but not by much and you will still save money compared to the cost of fuel.
  • What is "fast charging"?"
    Fast charging refers to any vehicles or chargers that are capable of charging from 7kW to 22kW. They can charge the typical Battery Electric Vehicle (BEV) in around eight hours or faster, depending on the size of the battery. While the 22kW fast chargers are quicker, they are require a 3-phase connection. Our domestic fast chargers include those which provide power from 7kW to 22kW, which can fully charge an EV in as little as four hours but this does depends on the battery size of the vehicle. To check how fast your EV will charge, visit our vehicles page and select a model.
  • What is "rapid charging"?"
    Rapid charging refers to vehicles or chargers that are capable of charging from 43kW to 150kW. They are not available in domestic properties and are usually located at service stations, cities, and supermarkets, although rapid chargers at fuel stations are expected to become commonplace. There are two types – AC or DC [Alternating or Direct Current]. Current Rapid AC chargers are rated at 43 kW, while most Rapid DC units are at least 50kW. Both will charge the majority of EVs to 80% in around 30-60 minutes (depending on battery capacity). However, 120kW and 150kW rapid charging units are becoming more common too. Rapid AC devices use a tethered Type 2 connector, and Rapid DC chargers are fitted with a CCS, CHAdeMO or Tesla Type 2 connections.
  • What is the difference between Type 1 and Type 2 chargers?
    For charging at home, Type 1 and Type 2 are the most commonly used connections between the charger and the vehicle. The charging type you will need will be determined by your EV. Type 1 connectors are currently favoured by the Asian car manufacturers such as Nissan and Mitsubishi, while most American and European manufacturers such as Audi, BMW, Renault, Mercedes, VW and Volvo, use Type 2 connectors. Type 2 is rapidly becoming the most popular charging connection, though. Type 1 connectors have a five-pin plug and Type 2 connectors have a seven-pin plug.
  • In my household there are 2 electric vehicles, do I need more than 1 EV charger?"
    In most cases, no. The average daily commute is around 50 km, which equates to around 1-2 hours to recharging time when using a dedicated home charge point. If you’re using multiple EVs regularly then the easiest charging solution would be to charge one EV one night and the other the next night and keep rotating between the two.
  • Is it safe to charge my EV in the rain?
    Short answer – yes! It is perfectly safe to charge an electric car in the rain. Most of us know that water and electricity don’t mix. Luckily so do car manufacturers and EV charge point makers. Car manufacturers waterproof the charging ports in their vehicles to ensure that users don’t get a shock when plugging in. EV charge points, unlike conventional electrical sockets, don’t start emitting an electrical current until both the vehicle and the charge point have established a firm connection with each other after which it locks the cable on both ends forming an insulated barrier between you and the current. Plus all charge points we sell are rated IP54 for water ingress, so they should be able to withstand even the roughest of Malaysia weather.
  • What is three-phase 22kw charging?
    You can charge your vehicle at home at a range of speeds depending on the power source and output of the charger. Starting from the lowest output, these typically include: Three-pin plug – 2.3kW - Very slow Home charge point – 3.6kW - Slow Home charge point – 7.4kW - Fast (our recommendation) Home charge point – up to 22kW - Fast A 22kW charger is the fastest charger you can get for the home, but to achieve this the charge point will need to be three-phase compatible and use what’s called a three-phase electricity supply. In addition, the car itself will need to be able to accept 22kW.
  • Can I have three-phase 22kW charger installed at my home?
    This depends on two things: 1) Does your property have a three-phase electricity supply? 2) Can your car receive up to 22kW (AC)? In order to charge a vehicle at 11kW or higher (such as 22kW), your property will need to have a three-phase electricity supply. More and more homes in Malaysia are equipped with three-phase power supply.
  • Can your car accept 22kW charging?
    The vast majority of electric cars are unable to take advantage of three-phase 22kW charging at home. This is because your car choice will determine how fast it can charge at home. A more powerful charger does not necessarily mean your car will charge faster. For example, the Tesla Model 3 on-board charger limits the charging to 11kW AC through its Type 2 connection. This means that even if you had three-phase supply at home and a 22kW charger installed, a Tesla Model 3 in this instance would still only charge at 11kW. Some vehicles have an even lower limit. For example, the new Nissan Leaf on-board charger is limited to 6.6kW charging at AC (as an optional upgrade on the car). This means that even with a 7.4kW charger this Nissan Leaf would charge at a maximum of 6.6kW. Each car is different, so check with the manufacturer or dealer to find out how fast it can charge at home.
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